Privacy Policy
Last updated: 30 April 2026
Aleks Jewellers Ltd (“we”, “us”, “our”) collects and processes certain information about you when you use https://www.aleksjewellers.co.uk/.
Aleks Jewellers Ltd is a company registered in England and Wales (Company No. 07177399), with its registered office at 40 London Street, Norwich NR2 1LD.
If you have any questions about this privacy policy or how we handle your data, you can contact us at richard@aleksjewellers.co.uk.
WE COLLECT
We collect information that you provide to us when you use our website. This includes details such as your name, email address, phone number, billing and delivery information, and any other information you choose to provide when you make an inquiry, place an order, or contact us.
When you purchase products from us, we also collect information relating to your order, such as the items you have purchased and transaction details. We do not store full payment card details, as payments are processed securely by our payment providers.
If you sign up to receive marketing emails from us, we collect your email address and your preferences in relation to those communications. We also collect information about how you interact with our emails, such as whether you open them or click on links.
When you visit our website, we also collect technical information such as your IP address, browser type, device information, and details about how you use the site. This is collected using cookies and similar technologies.
HOW WE USE YOUR INFORMATION
We use your information to provide our services to you, including processing orders, handling payments, arranging delivery, and responding to enquiries.
We also use your information to manage our customer relationships, to communicate with you where necessary, and to provide support.
Where you have given consent, we may use your information to send you marketing emails about our products and services.
We use technical and usage information to improve our website, understand how visitors use it, and ensure it is working correctly and securely.
PAYMENT PROCESSING
Payments made through our website are processed securely by third-party providers, including Stripe and finance providers such as iDeal 4 Finance. In some cases, payments may also be processed over the phone using secure card processing systems.
We do not store full payment card details on our systems. Payment processing is handled directly by these third-party providers, who are responsible for keeping your payment information secure.
EMAIL MARKETING
We use Mailchimp to manage our email marketing communications.
If you choose to sign up to receive emails from us, your details will be stored securely within Mailchimp and used to send you updates, offers, and information about our products and services.
You can unsubscribe from these emails at any time by clicking the unsubscribe link included in every email.
COOKIES
Our website uses cookies to help it function properly and to improve your browsing experience.
We use cookies to understand how people use our website, to improve performance, and to help us make improvements based on visitor behaviour. Cookies may also be used to remember your preferences and to support marketing and analytics tools.
We use Google Analytics 4 to help us understand how visitors interact with our website, and we use CookieYes to manage cookie consent preferences. Non-essential cookies are only used where you have given your consent.
WHERE YOUR DATA IS STORED
Your data is stored securely on servers provided by our website hosting provider, Serene Agency, and through trusted third-party service providers such as Stripe, Mailchimp, and Google.
Some of these providers may process data outside the United Kingdom or European Economic Area. Where this occurs, appropriate safeguards are in place to ensure your data is protected in accordance with UK data protection law.
DISCLOSING YOUR INFORMATION
We may share your personal information with trusted third-party service providers where necessary to operate our business. This includes payment processors, email service providers, analytics providers, and our website hosting provider.
We do not sell your personal data, and we do not share your information with third parties for their own marketing purposes.
We may also disclose your personal information if required to do so by law, or where we believe it is necessary to protect our legal rights.
KEEPING YOUR DATA SECURE
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Our website uses SSL encryption to secure data transmitted between your browser and our servers. In addition, we use secure third-party systems for payments, email communications, and analytics.
While we take reasonable steps to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.
HOW LONG WE KEEP YOUR DATA
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for. In some cases, we may retain customer records for an extended period where there is an ongoing customer relationship or where we are required to do so by law.
Customer order and transaction data is generally retained for up to six years in order to comply with legal and tax obligations.
Enquiry data is usually retained for up to twenty-four months unless further contact is required.
Marketing data is retained until you unsubscribe or withdraw your consent.
YOUR RIGHTS
You have the right to request access to the personal data we hold about you, and to request correction of any inaccurate information.
In certain circumstances, you may also request that we delete your personal data, restrict how we use it, or object to how it is being processed.
Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
If you wish to exercise any of these rights, please contact us at richard@aleksjewellers.co.uk.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites. This privacy policy only applies to our website, and we are not responsible for the privacy practices of other websites. We recommend that you read the privacy policies of any external websites you visit.
COOKIES FROM OTHER WEBSITES
If you arrive at our website from another website, or leave our website by clicking a link to another site, that website may collect information about you. We are not responsible for how those websites handle your data.
CHANGES TO THIS POLICY
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.
COMPLAINTS
If you are unhappy with how we have used your data, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the UK supervisory authority for data protection issues.